Privacy Policy

Inochi is committed to the absolute security of our customers’ personal information in accordance with our data protection policy and the regulations of Vietnamese law. Specifically:

1. Purpose of Collecting Personal Information

• We may collect the following data: email address, phone number, username, password, and customer address (members). This information is required when users register for our services and is used to verify registration to ensure consumer rights.
• Members are responsible for maintaining the confidentiality of their login details, password, and email account. Members must also promptly notify us of any unauthorized use, misuse, or security breaches related to their username and password so we can take appropriate action.

2. Scope of Information Collection

Inochi uses the information provided by members to:

• Deliver services to members;
• Send notifications regarding interactions between members and the website administrators;
• Prevent user account sabotage or impersonation;
• Contact and resolve specific issues with members;
• Use member information strictly for transaction confirmation and related communication purposes;
• In cases required by law: We will provide member information to competent authorities such as the Public Prosecutor’s Office, the courts, or law enforcement agencies. No third party may access a member’s personal information without legal justification.

3. Duration of Information Retention

Members’ personal data will be retained until a deletion request is made or the member deletes their account. Otherwise, all personal information will be securely stored on our server.

4. Parties and Organizations That May Access This Information

• Service providers working with us to fulfill orders. These providers only receive the necessary data and are required to ensure data security and confidentiality;
• Third-party service providers we engage to perform specific functions may access or process personal data during service delivery. We require them to comply with personal data protection regulations;
• Partners involved in co-branded or outsourced programs mentioned on our website, all of whom adhere to data protection standards;
• Legal requirements: We may disclose personal data if legally required and if reasonably necessary to comply with legal processes;
• Business transfers: In the case of a merger or acquisition, the acquiring entity may access our retained data, including personal information.

5. Entity Collecting and Managing the Information

• Company Name: Tan Phu Vietnam Joint Stock Company
• Head Office: 314 Luy Ban Bich Street, Hoa Thanh Ward, Tan Phu District, Ho Chi Minh City, Vietnam
• Phone: 028 3860 9003
• Email: infor@tanphuvietnam.vn

6. Access and Modification Tools for Users

• Members have the right to check, update, correct, or delete their personal information by logging into their account or by requesting the website administrators to do so;
• Members may file a complaint if their personal information is disclosed to a third party. Upon receiving the complaint, we will verify the information and respond with an explanation and instructions to restore and protect their data.